Privacy Policy
At Reliance Securities (reliance-securities.com), we are committed to safeguarding the privacy and personal data of our users. We recognize the importance of data protection and strive to ensure that your information is handled transparently, lawfully, and securely. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal data when you use our services and website.
1. Introduction
Reliance Securities respects your privacy and is dedicated to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We are committed to maintaining the confidentiality, integrity, and availability of your personal information and to processing this data responsibly for legitimate purposes.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of the website reliance-securities.com and any related services offered by Reliance Securities. Reliance Securities operates as the data controller, meaning that we determine the purposes and means of processing your personal data. If you have any privacy-related questions or concerns, you may contact us at [email protected].
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data, depending on your use of our services:
– Usage Data: includes information such as your IP address, browser type, version, device identifiers, access dates, session duration, referring URLs, and interaction data collected via log files and analytics tools.
– Account Data: includes your name, residential address, email address, telephone number, and any account login credentials you provide.
– Profile Data: includes your preferences, past purchases, behavioral data on how you interact with our platform, and feedback or survey responses.
– Communication Data: includes records of your communications with us, including support inquiries, messages sent via contact forms, and correspondence related to your account.
– Technical Data: includes device types, operating systems, screen resolutions, language settings, and software configurations that help optimize the site’s performance and functionality.
– Transaction Data: includes payment information (processed through secure third-party payment processors), delivery or service fulfillment details, transaction history, and billing records.
– Preference Data: includes your expressed marketing preferences, opt-in/out status, and product or service interests as indicated through user interactions or preference centers.
4. Legal Bases for Data Processing
We process your personal data only when we have a legal basis to do so under applicable law. These include:
– Consent: Where you have provided your explicit consent for a particular purpose, such as subscribing to newsletters or accepting cookies.
– Contractual Necessity: Where processing is necessary to fulfill our contractual obligations to you, such as providing services or processing transactions.
– Legal Obligation: Where processing is required for compliance with a legal obligation, such as tax or regulatory compliance.
– Legitimate Interests: Where the processing is necessary for our legitimate interests and is not overridden by your rights (e.g., site security, improvement of services, fraud prevention).
5. Your Data Protection Rights
Subject to the restrictions and requirements set out in applicable laws, you have the following rights with respect to your personal data:
– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete personal data.
– Right to Erasure: You may request the deletion of your data under specific circumstances, such as where it is no longer necessary for the purposes for which it was collected.
– Right to Restriction of Processing: You have the right to limit the way we use your data, in certain circumstances.
– Right to Data Portability: You may request your personal data in a structured, commonly used format and transfer it to another data controller.
– Right to Object: You may object to certain types of data processing, including direct marketing, at any time.
To exercise your rights, please contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational measures to protect your personal data. These include, but are not limited to:
– Encryption of data in transit and at rest
– Role-based access controls and authentication
– Routine security audits and vulnerability assessments
– Regular data backups
– Employee training focused on data protection and privacy
Despite our efforts, no transmission method over the Internet or electronic storage is entirely secure. We encourage you to also take personal steps to safeguard your information.
7. International Data Transfers
Your personal data may be transferred to, and stored in, countries outside of your jurisdiction. When such transfers occur, we ensure adequate protection through the use of:
– Standard Contractual Clauses approved by the European Commission
– Binding corporate rules or other legal mechanisms as permitted under applicable data protection laws
We remain committed to ensuring that your data remains protected irrespective of where it is processed.
8. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected. Retention periods may vary by data category:
– Usage and Technical Data: up to 12 months for analytics purposes
– Account and Profile Data: for as long as your account remains active and up to 5 years after closure for legal compliance
– Communication Data: up to 3 years for customer service records
– Transaction Data: up to 7 years for accounting and tax obligations
– Preference Data: retained until updated or withdrawn
After the applicable retention period, data is securely erased or anonymized.
9. Cookie Policy
We use cookies and similar tracking technologies on reliance-securities.com to enhance user experience, provide essential functionality, and collect analytical data.
Types of cookies used:
– Essential Cookies: Necessary for the core operation of the website (e.g., session management, secure logins)
– Functional Cookies: Enable enhanced functionality such as remembering preferences or account settings
– Analytics Cookies: Collect information on how users interact with our website for performance improvement
– Performance Cookies: Measure website performance and monitor error logs
10. Cookie Management and Compliance
Upon visiting our website, you will be presented with a cookie consent banner providing options to accept, reject, or customize your cookie preferences. You may change your cookie settings at any time via the cookie settings link found on our website footer.
In compliance with GDPR and CCPA, non-essential cookies are only activated upon obtaining your consent. Our systems log consent preferences and ensure compliance with related requests, including “Do Not Sell My Personal Information” under CCPA.
11. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children without appropriate parental or guardian consent. If we become aware that personal data of a child has been collected without verifiable consent, we will take steps to delete such data promptly.
12. Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational considerations. When such updates are significant, we will notify you through appropriate channels, such as email notifications or on-site alerts, prior to changes taking effect.
13. Contact
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your data rights, you may contact us at:
Email: [email protected]
We are committed to full compliance with privacy regulations including GDPR and CCPA. Your trust is important to us, and we welcome all inquiries to ensure that your privacy concerns are addressed swiftly and transparently.